Frequently asked questions
Straight answers about Starter, Premium, Baseline Check, payments, and support—without the marketing fluff.
What can I use for free?
Clesial Starter includes one 15-question NCLEX Baseline Check, answer review, saved progress, and practice from the Starter question pool. No card is required.
What is the Baseline Check?
A short, saved diagnostic that maps where you stand across subjects so you can start practicing with a plan. It is practice content—not an official NCLEX score or pass prediction.
What is a Readiness Assessment?
A Premium practice simulation and study checkpoint. It is not an official NCLEX score, real adaptive CAT result, or pass prediction.
When does Premium access start?
Access starts immediately after Razorpay confirms your one-time INR payment, and runs for the number of days on the plan you chose.
How do refunds work?
Refund requests are reviewed case by case. Email support@clesial.com with your Razorpay payment ID. Full terms are on the Terms page under Cancellations & refunds.
Are questions from the real NCLEX?
No. Clesial questions are original practice items written for NCLEX-RN format and clinical judgment, then RN-reviewed before publish. We are independent and not affiliated with NCSBN.
Who do I contact for help?
Account and product support: support@clesial.com. General questions: hello@clesial.com. Privacy: privacy@clesial.com. Institutes: sales@clesial.com.
Still need a human?
- Support — support@clesial.com
- General — hello@clesial.com
- Privacy — privacy@clesial.com
- Institutes / sales — sales@clesial.com
Prefer a form? Contact us. Refund policy lives in Terms → Refunds.